Director, Client Operations Manager

Job Description

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. 

We’re seeking a future team member for the role of Director, to join our Investor Services Team.  This position is located in New York, NY ( 4 days in office expectation). 

In this role, you’ll make an impact in the following ways:

• Leads a client service/support area consisting of multiple teams and develops and implements policies to ensure client satisfaction.
• Leads key client service initiatives and sets strategic priorities to improve the client experience, team productivity, and quality.
• Resolves the most complex issues or inquiries from senior-level or key clients and maintains relationships with senior business leaders to report client trends and needs.
• Participates in long-term or strategic planning for the Client Services/Support function and drives future revenue growth through strategic insight on client issues.

To be successful in this role, we’re seeking the following:

• Bachelors degree or the equivalent combination of education and experience is required, with an MBA preferred.
• 10-15 years of total work experience with at least 3-5 years of management experience preferred.
• Experience in an operational area and/or client services preferred.
• Manages a client service/support area through other managers and is responsible for area goals and objectives, talent management, and team supervision.